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 Our staff will take ownership of an issue or problem until it has been resolved to the complete satisfaction of the customer. Customer calls are logged electronically in the MCE tracking system, a state-of-the-art support tool used in many help desk applications. The system provides for the creation of tickets, which are used for tracking customer issues or problems. When issues require attention beyond the initial call, MCE customer care is responsible for follow-up calls to the customer. Tickets are not closed until the customer accepts the MCE trouble ticket resolution. Help desk support is available to our direct customers as part of our basic services. But, in addition to keeping you, our customers, satisfied, we want to help you keep your customers satisfied. If you would like your end-users to call us for technical support, we will work with you to provide the type of support needed for your customers - be it technical, administrative, or custom application-specific. We understand that helping you keep your customers satisfied contributes to our success.  We employ a staff of webmasters and system administrators who are experienced in resolving issues in areas like system administration, security, and networking. They are also experts in:  Netscape Server administrationORACLE web server administrationConfiguration support(Frame relay and ISDN network setup) Solaris, SUN, and ORACLE supportOn-Line Training and Testing |
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